The world of artificial intelligence is rapidly evolving, moving beyond simple algorithms to embrace the era of Agentic AI. These intelligent agents, capable of autonomous decision-making and complex task execution, are poised to revolutionize how we work and interact with technology. But to truly unlock their potential, we need a robust orchestration framework.
he Rise of Agentic AI
Agentic AI represents a paradigm shift. Unlike traditional AI models that operate on predefined rules, these agents possess the ability to learn, adapt, and act independently. As industry expert, Andrew Ng puts it, “The next wave of AI will be about building systems that can reason, plan, and act in the real world.” This autonomy is what sets Agentic AI apart, allowing for more dynamic and responsive applications.
However, this newfound autonomy also introduces complexity. As Fei-Fei Li, AI researcher and professor highlights, "The challenge lies in coordinating these intelligent agents to work together seamlessly." Without proper orchestration, these powerful tools risk becoming isolated islands, unable to leverage their collective intelligence.
Why Orchestration Matters
Imagine an organization deploying multiple AI agents for various tasks: customer service chatbots, supply chain optimization tools, and fraud detection systems. Each agent operates independently, potentially leading to conflicting actions and inefficiencies. This is where orchestration comes in.
"Orchestration acts as the conductor of the AI symphony," says Marco Cardelli, Product Manager Director and AI Orchestration Specialist. "It ensures that each agent plays its part harmoniously, maximizing the overall performance of the system."
A robust orchestration platform offers several key benefits:
The Future of AI is Orchestrated
Industry analysts predict a significant surge in the adoption of Agentic AI in the coming years.
According to Gartner, "By 2027, more than 80% of enterprises will have used generative AI-enabled APIs, models and/or applications in production environments, up from less than 5% in early 2023."1
Furthermore, Gartner also predicts that “by 2028, 89% of business decision-makers are planning to invest in autonomous workplace agents.”1
Most recently, Gartner has also stated that "By 2026, generative AI will automate 80% of software testing tasks, up from less than 5% today."2
Adding to this, Gartner's 2025 trends indicate that “by 2028, 33% of enterprise software applications will include Agentic AI, a significant jump from less than 1% in 2024”. Also, “by 2028, AI agent machine customers will replace 20% of interactions at human-readable digital storefronts”. Finally, “by 2028, at least 15% of day-to-day work decisions will be made autonomously through Agentic AI, up from zero percent in 2024.”3
These trends underscore the growing recognition of the transformative potential of both Generative AI and Agentic AI, with enterprises rapidly integrating these technologies into their core operations.
"From a product management perspective, the ability to effectively orchestrate AI Agents is paramount," says Alexandra Thurel, AVP of Product Management and AI Specialist. "It's not just about deploying individual AI capabilities, but about building cohesive, intelligent ecosystems that deliver tangible value to our customers. Orchestration is the bridge that connects these AI components, ensuring they work in harmony to achieve strategic business outcomes."
However, to fully capitalize on this potential, organizations need to invest in robust orchestration capabilities. As Francesca Curzi, AVP and Digital Transformation Strategist states, "The future of AI is not about individual agents, but about their collective intelligence, and orchestration is the key to unlocking that potential."
Stay Tuned: The Next Evolution in AI Orchestration
We believe that the future of automation lies in the seamless orchestration of Agentic AI. That's why we're excited to announce the upcoming releases of HCL Universal Orchestrator, a platform designed to empower you to harness the full potential of AI agents. With HCL Universal Orchestrator, you'll be able to create your own AI Agents directly within the product and orchestrate AI Agents from third-party products. Don't miss the opportunity to transform your business with the next evolution in AI orchestration. Follow us, including on LinkedIn also, to stay informed on the release of HCL Universal Orchestrator and explore how Agentic AI can transform your business.
References:
Agentic AI represents a paradigm shift. Unlike traditional AI models that operate on predefined rules, these agents possess the ability to learn, adapt, and act independently. As industry expert, Andrew Ng puts it, “The next wave of AI will be about building systems that can reason, plan, and act in the real world.” This autonomy is what sets Agentic AI apart, allowing for more dynamic and responsive applications.
However, this newfound autonomy also introduces complexity. As Fei-Fei Li, AI researcher and professor highlights, "The challenge lies in coordinating these intelligent agents to work together seamlessly." Without proper orchestration, these powerful tools risk becoming isolated islands, unable to leverage their collective intelligence.
Why Orchestration Matters
Imagine an organization deploying multiple AI agents for various tasks: customer service chatbots, supply chain optimization tools, and fraud detection systems. Each agent operates independently, potentially leading to conflicting actions and inefficiencies. This is where orchestration comes in.
"Orchestration acts as the conductor of the AI symphony," says Marco Cardelli, Product Manager Director and AI Orchestration Specialist. "It ensures that each agent plays its part harmoniously, maximizing the overall performance of the system."
A robust orchestration platform offers several key benefits:
- Coordination: It enables seamless communication and collaboration between diverse AI agents, ensuring they work together towards common goals.
- Automation: It automates complex workflows involving multiple agents, reducing manual intervention and increasing efficiency.
- Flexibility: It allows for easy integration of new AI agents and adaptation to changing business needs.
- Control: It provides centralized monitoring and management of AI agent activities, ensuring transparency and accountability.
The Future of AI is Orchestrated
Industry analysts predict a significant surge in the adoption of Agentic AI in the coming years.
According to Gartner, "By 2027, more than 80% of enterprises will have used generative AI-enabled APIs, models and/or applications in production environments, up from less than 5% in early 2023."1
Furthermore, Gartner also predicts that “by 2028, 89% of business decision-makers are planning to invest in autonomous workplace agents.”1
Most recently, Gartner has also stated that "By 2026, generative AI will automate 80% of software testing tasks, up from less than 5% today."2
Adding to this, Gartner's 2025 trends indicate that “by 2028, 33% of enterprise software applications will include Agentic AI, a significant jump from less than 1% in 2024”. Also, “by 2028, AI agent machine customers will replace 20% of interactions at human-readable digital storefronts”. Finally, “by 2028, at least 15% of day-to-day work decisions will be made autonomously through Agentic AI, up from zero percent in 2024.”3
These trends underscore the growing recognition of the transformative potential of both Generative AI and Agentic AI, with enterprises rapidly integrating these technologies into their core operations.
"From a product management perspective, the ability to effectively orchestrate AI Agents is paramount," says Alexandra Thurel, AVP of Product Management and AI Specialist. "It's not just about deploying individual AI capabilities, but about building cohesive, intelligent ecosystems that deliver tangible value to our customers. Orchestration is the bridge that connects these AI components, ensuring they work in harmony to achieve strategic business outcomes."
However, to fully capitalize on this potential, organizations need to invest in robust orchestration capabilities. As Francesca Curzi, AVP and Digital Transformation Strategist states, "The future of AI is not about individual agents, but about their collective intelligence, and orchestration is the key to unlocking that potential."
Stay Tuned: The Next Evolution in AI Orchestration
We believe that the future of automation lies in the seamless orchestration of Agentic AI. That's why we're excited to announce the upcoming releases of HCL Universal Orchestrator, a platform designed to empower you to harness the full potential of AI agents. With HCL Universal Orchestrator, you'll be able to create your own AI Agents directly within the product and orchestrate AI Agents from third-party products. Don't miss the opportunity to transform your business with the next evolution in AI orchestration. Follow us, including on LinkedIn also, to stay informed on the release of HCL Universal Orchestrator and explore how Agentic AI can transform your business.
References:
- Gartner, "Predicts 2024: Generative AI and Automation," October 2023
- Gartner, "Top Trends in Software Engineering for 2024," January 2024
- Gartner, "Top Trends in Software Engineering for 2025," October 2024
 | Ernesto Carrabba, Product Manager, HCL Clara, HCL HERO and HCL Workload Automation Ernesto Carrabba is the Product Manager for HCL Clara, HCL HERO and HCL Workload Automation. Ernesto is a very dynamic product manager with experience in building and launching IoT products, combined with a master's degree in mechanical engineering and study researches on Augmented and Virtual Reality |